Team metrics

How quickly every caller and texter is answered.

SiteCall measures responsiveness per workspace-local day. GET /api/v1/metrics (scope metrics:read) reads any range of up to 366 days, per workspace, agent, queue or number, and three lists name the people still waiting.

Who sees what

• Your application key reads the whole workspace.
• A member's token reads as that member: owners, admins and supervisors see everyone; an agent sees only their own agent row and their own missed offers (anything else is a 403 forbidden).
• An application user's token is refused: read for your users with your key.

The summary

const week = await sitecall.metrics.summary({ dimension: "agent", days: 7 });
for (const row of week.data) {
  console.log(row.subject?.name, row.metrics.answer_rate, row.metrics.speed_to_answer_median_secs);
}

Each row names its subject (the workspace, a member or an application user with your externalUserId, a queue or a number) and carries every metric below under metrics. A value is null when there was nothing to measure; rates are 0–1 and durations seconds. refreshedAt is the stalest day's refresh.

Who is still waiting

Each list holds its first 500 entries and pages through them with the usual cursor. A phoneNumberId filter applies within those 500, so a busy workspace may see fewer rows for one number than it has. Waiting times count business hours only.

Metrics