Set the split per number
Sales at 20% AI, support at 70%, the after-hours line at 100%. Each number carries its own routing rule and its own agent.
Routing · transcripts · AI agents
One dial between your team and AI.
SiteCall is a business phone system where every number has a slider: what share of incoming calls an AI agent answers, and what share rings your people. Move it whenever you want.
Why a dial
Hiring an AI receptionist is an all-or-nothing bet. This isn't.
Start at 10% and listen to what the agent actually said. Raise it when the transcripts look right. Drop it to zero on a busy Monday. The number, the inbox, and the history stay the same the whole time.
The split is stable, not random
Routing buckets on the call itself, so a given call resolves the same way every time. Move the dial and the mix moves with it.
Failures ring your team
If the agent is unreachable or the handoff fails, the call falls back to the human ring flow. A broken agent never means a dropped call.
Both sides land in one inbox
AI calls and human calls share the same conversation history, the same transcripts, and the same reporting. One view, not two systems.
Also included
The rest of the phone system comes with it.
Numbers and texting
Buy numbers, share them across the team, send and receive SMS from the same inbox as your calls.
Transcripts and sentiment
Every completed call gets a transcript, a summary, an outcome, and a read on how the caller and the agent sounded.
Outbound agent campaigns
Point an agent at a list and let it dial out at a pace you set, inside the calling window you set.
Reporting that reflects the split
Answer rate, handle time, sentiment trend, and outcome mix — across AI and human calls together.
Try it at 10%.
Set up a number, write one agent, and send it a tenth of your calls. Read the transcripts before you send it any more.