Account deletion

Delete your SiteCall account.

SiteCall is a product of Atriam, Inc. You can ask us to delete your account and its data at any time, in the app or by email.

In the SiteCall app

1. Open More, then Settings.
2. Tap Delete account and confirm.
3. Keep the reference the app shows you.

By email

Email support@sitecall.ai with the subject “Delete my account” from the address on your account, or include the phone number you sign in with. Never send a sign-in code.

What happens next

We confirm the request came from you, then delete your account within 30 days.

What we delete

• Your sign-in account: your name, email address, phone number and sign-in methods.
• Your membership in each company, and the notification tokens of your devices.
• If you are a company's only owner, its calls, recordings, voicemails, transcripts, messages and contacts. A company with another owner keeps its records.

What we keep

• Records the law requires us to keep to prove billing or texting consent, for as long as the law requires.
• Call traces (the steps a call took) for up to 400 days, after which they are deleted automatically.
• Backups, until they expire: the copy on our server covers about two days, and the offsite copy keeps two full backups.